General Information
Q: What is this store about?
A: This is an online clothing store featuring unique designs created by independent artists. Our products are printed and shipped by Printful.
Q: Who creates the designs on your products?
A: All designs are created by talented artists, including myself, who specialize in unique and creative artwork.
Ordering
Q: How do I place an order?
A: Browse our catalog, select the items you like, choose your size and color (if applicable), and add them to your cart. Proceed to checkout to complete your purchase.
Q: Can I customize my order?
A: Currently, we do not offer customization options for individual orders. However, you can choose from a variety of pre-designed items.
Q: How do I know what size to order?
A: Each product page includes a size chart to help you choose the right size. Please refer to these charts before making your selection.
Shipping and Delivery
Q: Where do you ship to?
A: We ship worldwide! Shipping rates and times will vary based on your location.
Q: How long does it take to receive my order?
A: Processing times vary, but most orders are fulfilled within 2-7 business days. Shipping time depends on your location. You will receive a tracking number once your order has been shipped.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns for items that are defective or damaged upon arrival. Please contact us within 14 days of receiving your order to arrange a return or exchange.
Q: Can I exchange an item for a different size or color?
A: Since each item is made to order, we do not offer exchanges for different sizes or colors. Please make sure to refer to our size charts before purchasing.
Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other payment methods as listed at checkout.
Q: Is my payment information secure?
A: Yes, we use secure payment processing systems to ensure that your personal and payment information is protected.
Contact Us
Q: How can I contact customer support?
A: If you have any questions or need assistance, please email us at info@gnevgallery.com or use the contact form on our website.