We strive to provide high-quality products and excellent customer service. However, if you encounter any issues with your order, please review our returns and refunds policy below.
Return Conditions
Defective or Damaged Items
If your item arrives defective or damaged, please contact us within 14 days of receiving your order. Provide a detailed description of the issue and include photos if possible. We will arrange for a replacement or a refund at no additional cost to you.
Incorrect Orders
If you receive the wrong item, please contact us within 14 days of receiving your order. Provide details and a photo of the incorrect item, and we will arrange for a replacement or a refund.
Sizing Issues
Since our products are made to order, we do not offer returns or exchanges for size changes. Please refer to our size charts before making a purchase to ensure you select the correct size.
Non-returnable Items
Certain items are not eligible for returns, including:
- Custom orders and personalized items
- Sale or clearance items
- Gift cards
Return Process
To initiate a return, please follow these steps:
- Contact Us
Email us at info@gnevgallery.com with your order number and a description of the issue. Include photos if applicable. - Wait for Approval
Our customer service team will review your request and respond within 2-3 business days with further instructions. - Return the Item
If your return is approved, you will receive instructions on how to return the item. Please do not send items back without receiving return instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us with the details.
Cancellations
Orders can only be canceled within 24 hours of placing the order. After this period, the order will begin processing, and we will not be able to cancel it.
Contact Us
If you have any questions about our returns and refunds policy, please contact us at info@gnevgallery.com or through our contact form on the website. We are here to help and will do our best to resolve any issues promptly.